You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience's start time.
- If you cancel less than 24 hours before the experience's start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience's start time will not be accepted.
- Cut-off times are based on the experience's local time.
- This experience requires good weather. If it's canceled due to bad weather, you'll be offered a different date or a full refund.
A bit of confusion with the staff at the entrance regarding que formation, apart from that a great experience no ticket issue & the audio guide was very handy. 🍀
He pagado un precio por la entrada y audio guía , y cuando estoy en puerta me dicen que no tengo incluido el audio guía , que le han dado entradas normales , tuvimos que volver a comprar otro ticket para poder utilizarlo durante el museo , sinceramente estoy verdaderamente decepcionado con vosotros , no me habéis dado una solución al problema , ya no más .
The audio and the instructions were very difficult to follow.